Sustainable Transportation Energy Pathways (STEPS)
Available online at: DOI: 10.1016/j.trd.2014.09.005
TyreeHageman, Jennifer, Kenneth S. Kurani, Nicolette Caperello (2014) What Does Community and Social Media Use Look Like Among Early PEV Drivers? Exploring How Drivers Build an Online Resource Through Community Relations and Social Media Tools. Transportation Research Part D 33, 125 - 134
Multi-way social interactions among individuals, businesses, governments, and other actors are increasingly mediated by communication technologies: we take this to be “social media”. This paper presents the results of 28 in-depth interviews with household plug-in electric vehicle (PEV) drivers in San Diego, California. The interviews elicited descriptions of social interactions between PEV drivers and between PEV and non-PEV drivers via social media and face-to-face interactions. A subset of PEV drivers used social media to facilitate interpersonal interactions and reflect face-to-face interactions to a larger, if overlapping, subset. Social media are serving as the platform upon which some early PEV buyers are building an information resource for both their own use and the use of potential future PEV buyers. Whether that information base constitutes a community informs the discussion of the social processes at work in the possible diffusion of information regarding PEVs from earlier to later buyers.
Keywords: Community; Social media; Consumer behavior; Computer-mediated communication; Plug-in electric vehicles; Social networks