Publication Detail

Telecommuting Centers in California: 1991 – 1997


Research Report

Download PDF

Suggested Citation:
Buckinger, Carol, Francisca Mar, Patricia L. Mokhtarian, John Wright (1997) Telecommuting Centers in California: 1991 – 1997. Institute of Transportation Studies, University of California, Davis, Research Report UCD-ITS-RR-97-16

This is the final in a series of reports describing the status of known telecommuting centers in California. Previous reports were published December 1993, December 1994, and September 1995. These reports were prepared in support of the Residential Area-Based Offices (RABO) Project, known informally as the Neighborood Telecenters Project, a project conducted by the Institute of Transportation Studies at the University of California, Davis (ITS-Davis), under the sponsorship of the State of California Department of Transportation (Caltrans) with funding from the Federal Highway Administration. The project involves implementing a number of telecommuting centers and evaluating their effectiveness as a work environment and as a transportation demand management strategy. Originally planned as a two-year project, the RABO program was extended to five years to allow sufficient time to monitor the operations of the centers developed under it, and is now in its final year of operation. In addition to the centers implemented by the RABO project there are at least 19 telecommuting centers operating in California and several others in planning stages. This status tracking report and its predecessors document the development and operations of telecenters in California for the period of time 1991 through the first part of 1997. Besides reporting on developments occurring since September 1995, this document includes information from the previous reports. Text from previous reports is referenced to make this a self-contained compendium on the track record of telecenters in California during this period.

This document is divided into a preliminary section, main body, and appendices. The preliminary section consists of this introduction; a section on terms and definitions; and summary discussions on general telecenters information, facilities and equipment, marketing, charges and usage rates, as well as a general discussion on the status of centers in California. The main body incorporates detailed summaries on the status of specific telecenters, including operating (24), planned (1), and closed (21) telecenters. The section on existing centers is further subdivided into centers which participated in the RABO program fiscal year 1995-1996, its last fiscal year of site operations assistance (5), and those which did not (19). There is also a small section on planned centers (6) tracked in previous status tracking reports which were never opened. Attached appendices include a contact list for all centers described as well as tables detailing the information contained in the front sections on operations, physical facility characteristics, and usage. Appendix A summarizes information on types of employers and types and sources of funding or donations; Appendix B details marketing strategies used and the reported outcome of each. Documented facility characteristics (Appendix C) include number of workstations, number of conference rooms, square footage, and types of equipment. Operational information contains fee schedules for workstation use and other services (Appendix D) offered by the centers, while usage information summarizes number of users and the frequency of use on average (Appendix E). Telecenter operating dates are included in Appendix F. A contact list of developers and/or site operators for all telecenters described in this report is contained in Appendix G. This and other reports are or soon will be available on the university's Telecenters web site ( This web site also offers a map of California showing both planned and operating telecenters; more detailed information on centers displayed on the map can be obtained by clicking on the highlighted site.

All information for this report was obtained through telephone interviews with site administrators and project managers. That perspective should be kept in mind in evaluating the information presented here. Also, information was current at the time it was obtained, but many details are subject to rapid change. Thus, reports of characteristics ranging from number of telecommuters, occupancy, and types of equipment to status of the centers themselves should be understood as representing a snapshot at one point in time.